Privacy Policy

Privacy Policy:

Contact details

Name: Karen Hammond

E-mail: karen.hammond03@gmail.com

Website: www.childplaytherapynorwich.co.uk

What type of information we have

Play Therapy with Karen Hammond currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)
Personal details
Family details
Medical details
Child’s Date of Birth
Referral notes
Assessment Notes
Contract / Consent Forms
Record of Sessions
Child’s Art Work
Supervision notes
Emails and any attachments
Voicemails and Text Messages
Any Professional Reports, Questionnaires and Details shared by Family / Social Worker / School
Summary Reports
Letters / Cards
Record of Payments made / due

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We process personal information to enable us to provide health services to our patients, to maintain our accounts and records, promote our services.

We also receive personal information indirectly, from the following sources in the following scenarios:

Initial enquiries are received through telephone calls, website enquiries, emails and social worker requests to quote for therapeutic work.
Referrals can be received from a number of sources including but not limited to Parents, School, Social Workers and Norfolk County Council.
No therapeutic work is undertaken without the consent of those with Parental Responsibility (PR).

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent.

You are able to remove your consent at any time. You can do this by contacting karen.hammond03@gmail.com

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

What we do with the information we have

Information provided is used ONLY in relation to the specific therapy programme requested and the administration of delivering therapy. Contact details are held securely and for the sole purpose of contacting you about your child’s therapy.

Under no circumstances will any personal details be shared with any third party unless legally obliged to do so. Assessments and Reports will be shared if there is reasonable cause to do so in the therapeutic interests of the client, and only where explicit consent is provided. In such cases the document will be sent directly and securely to the approved recipient.

How we store your information

Client information is securely stored in a locked filing cabinet.

For the protection of the therapist and client the child’s personal details and private therapeutic information will be retained for the life of the therapist, after which it will be destroyed.

Website statement

www.childplaytherapynorwich.co.uk is hosted on the Wix.com platform. Wix.com provides the online platform to share information about the types of therapeutic services I offer.

Wix Forms also provides the message facility on the contact page and sends the inputted information to karen.hammond03@gmail.com.

Wix uses cookies and similar technologies to enable services and functionality of the site. A banner at the bottom of the webpage allows site visitors to view and manage their preferences regarding the use of cookies.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact karen.hammond03@gmail.com if you wish to make a request or if you have any questions or concerns regarding your data.